Shipping policy
🛠️ Order Processing Time
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All handmade items are made to order unless otherwise stated.
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Please allow 3–7 business days for processing before your item is shipped.
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During peak times or for custom orders, processing may take up to 10 business days—we’ll keep you updated
🚚 Shipping Options & Delivery
Domestic Shipping
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We offer Standard and Express shipping via [e.g., Evri, DHL , Royal Mail, etc.].
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Delivery times:
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Standard: 3–7 business days
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Express: 1–3 business days
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International Shipping
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We currently ship to:
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United States
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Canada
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United Kingdom
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Australia
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Select countries in Europe and Asia (please contact us if you're unsure)
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International delivery times vary by destination:
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Standard International: 7–21 business days
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Express International: 3–10 business days
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Note: Customs delays may occur and are out of our control.
💰 Shipping Costs
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Shipping is calculated at checkout based on your location and package weight.
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Free shipping is available on domestic orders for UK Only.
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International shipping rates vary. Any customs duties or import taxes are the responsibility of the buyer.
🛵 Local Delivery & Pickup
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We offer free local delivery within London on orders over [e.g., £90].
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Contactless local pickup is available by appointment ONLY
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We’ll reach out after checkout to arrange a convenient time.
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🔁 Returns, Exchanges & Cancellations
Returns & Exchanges
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We only accept returns and exchanges for non-custom items.
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Please contact us within 7 days of delivery.
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Items must be shipped back within 14 days of delivery in their original condition.
Cancellations
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Cancellations are accepted within 12 hours of placing your order.
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Custom or personalized orders cannot be cancelled once work has begun.
Not Eligible for Return
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Custom orders
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Sale items
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Items damaged by misuse or wear
❓Need Help?
For any shipping or order questions, feel free to reach out via our Contact page or our free online chat. We’re always happy to help!